A Dallas resident, Kelvin Crowe made multiple attempts to reach 911 after his fiancé was injured by a car rear-ending their vehicle on Interstate 45. He reached busy signals and never got through to the call center after 4 attempts.
Crowe proceeded to get out of the car to flag down a vehicle when he was hit by a passing car and suffered a broken arm and severely bruised leg. Seeking medical attention, Crowe finally reached 911 from another passing car’s cell phone.
Dallas City officials say that it is not possible to reach a busy signal and there was no record that his call ever got to the call center. A city statement expects that it was a problem with Crowe’s cell carrier, however T-mobile denied that there was a problem.
It is unsure as to as to the exact reason why the calls placed to 911 were never successfully made.